Refund & Returns

Last updated: 01-08-2025

At Fortune Fire, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. Please read our policy carefully:

1. Eligibility for Returns:

Items must be unused, in original packaging, and in the same condition as received.

Returns must be requested within 7 days of receiving the order.

Personalized or custom-made jewelry cannot be returned unless defective.

2. Refunds:

Refunds will be processed to the original payment method within 7–10 business days after we receive the returned item.

Shipping charges are non-refundable unless the item was damaged or incorrect.

3. How to Request a Return:

Contact our support team at fortunefirediamonds@gmail.com or WhatsApp: +91 9995533571.

Provide your order number and reason for return.

Our team will guide you on the return shipping process.

4. Damaged or Incorrect Items:

If you receive a damaged or incorrect product, contact us immediately. We will arrange a replacement or refund at no extra cost.

5. Contact Us    
For any questions or concerns regarding this policy, please contact us:

Email: fortunefirediamonds@gmail.com

WhatsApp: +91 9995533571

Location: Sivasailam Apartments, Shop No. 25/668/33A, Marath Lane, M.G. Road, Thrissur - 680001.