Fortune Fire Diamonds shall collect and store any information that you may provide on our Website. To enable you to become a member or subscriber of our Website we need to have your basic Personal Information. Apart from this, when you visit our site, our systems collect details about your computer's personal information like your IP address. Please note that your IP address does not identify you personally.
No usage or Services available on this Website are directed towards children. Fortune Fire Diamonds does not knowingly collect Personal Information from children or sell its products to children.
We will only have information about you if you are willing to provide it. The information you provide is referred to as personal information. Please make sure you update your personal information if any of your details change.
The details you provide may include your name, email address, delivery address, and telephone number
HOW WILL WE USE IT?
We will use this information to fulfil any order and to communicate with you when necessary.
If you decide at any point that you no longer wish to receive messages of this nature, please contact us and send an email to let us know. Alternatively, click to unsubscribe at the bottom of any of the emails you receive.
1. Fortune Fire Diamonds owns all the information collected via the Website. As applicable, the information collected by Fortune Fire Diamonds shall be used to contact you about the Website and Website related news and Services available on the Website; monitor and improve the Website; calculate the number of visitors to the Website and to know the geographical locations of the visitors; update you on all the special offers available on the Website and provide you with a better shopping experience.
2. Please note that when you place an order, some of your Personal Information will be passed on to the others who shall need to have access to some Personal Information like courier companies, credit card processing companies, vendors etc. to enable them and Fortune Fire Diamonds perform their duties and fulfil your order requirements.
3. Fortune Fire Diamonds does not allow any unauthorized persons or organization to use any information that Fortune Fire Diamonds may collect from you through this Website.
4. In the event Fortune Fire Diamonds is required to respond to subpoenas, court orders or other legal process, your Personal Information may be disclosed pursuant to such subpoenas, court order or legal process, which may be without notice to you.
We understand that privacy is important to you, and we promise to look after your personal information.
We will not sell any information about you to any other party.
REFUND AND CANCELLATION POLICY
Refund of a product is allowed only under the following circumstances:
1. If the product delivery takes more time than promised (reasons like natural calamities, delay due to the logistics partners, unavailability of the customer, etc are covered under exceptions and a refund will not be entertained under such circumstances), then the customer can cancel the order and the full amount will be refunded back to the customer within 14 working days.
2. We do not take any responsibility of a delay in refund because of the delays made by the bank, calamities or national holidays.
3. A customer can ask for a refund if the specification of product received is not as per the specifications mentioned in the website or if the product replacement takes more than 14 working days.
4. 100% refund of money will provide, if the product is returned within days of purchase. A refund will not be initiated if the customer is not happy with the look/sound quality of a defect free product, a physical damage not notified within 24 hours of receiving the product, an electrical surge or any damage caused by the user.
5. Please note that depending on the situation, the amount may be refunded after deducting the bank and delivery charges.
SHIPPING AND DELIVERY POLICY:
Your shipping address, pin code will be verified with the database of Fortune Fire Diamonds before you proceed to pay for your purchase. In the event case your order is not serviceable by our delivery partners or the merchant or the area is not covered, we would request you to provide us with an alternate shipping address which we expect to have on our partner/merchant's delivery list. In case there is any dispute regarding the shipment of the product or services for the area not covered by Fortune Fire Diamonds, in such cases we will not be responsible for the non-delivery of the product
In case you book multiple orders for the products and services in one transaction, Fortune Fire Diamonds would endeavour to ship all products together. However, this may not always be possible due to some product characteristics and/or logistics' issues. If you purchase multiple products in single transaction, then all the Products would be dispatched to a single shipping address given by you. If you wish to ship products to different addresses, then you should book the orders separately based on the delivery addresses.
WILL WE SHARE YOUR PERSONAL INFORMATION WITH ANYONE ELSE?
We will never release your personal details to any outside company for mailing or marketing purposes.
We have a non-disclosure agreement with this third party, and they are certified by all the major card issuers to hold details securely.
HOW LONG WILL WE KEEP YOUR INFORMATION?
We will only keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us. Except where needed to respond to a query from you or fulfil an order, we will delete your personal information on request by you.
Fortune Fire Diamonds reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the site fraudulently. Fortune Fire Diamonds reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these Terms & Conditions.